Shipping policy

Shipping Policy

At Emberwall, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free delivery on all orders within the United Kingdom.

Delivery areas

This shipping policy applies to orders shipped within the United Kingdom.

Delivery times

Here are the estimated timeframes for all parcels:

Order processing time: 1 to 3 business days (Monday to Friday). Once your order has been processed, it will be shipped by one of our trusted courier partners.
Transit time: 3 to 7 business days (Monday to Friday).
Estimated delivery time: 4 to 10 business days (Monday to Friday).

Courier services

We work with reliable couriers for deliveries within the United Kingdom to make sure your parcel arrives safely.

Shipping costs

Free shipping: All orders within the United Kingdom qualify for free shipping, with no minimum purchase required.

Delivery issues

If you experience an issue with your delivery, such as a delay or a lost parcel, please contact our customer service team right away. We're here to help and make sure your order arrives safely and on time.

Tracking your order

Once your order has shipped, you'll receive a notification email with a tracking number so you can follow your parcel's journey.

Questions?

Contact our customer service team at support@emberwall.co.uk.

Contact information