Shipping policy
At Emberwall, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. Standard delivery is free to England and Wales. Delivery to Scotland is £24, and the price for your address is always shown at checkout.
Delivery areas
This shipping policy applies to orders shipped within the United Kingdom.
Delivery times
Here are the estimated delivery times from the day you place your order:
- Standard delivery: 7 to 14 days.
- Express delivery: 2 to 5 days, chosen at checkout.
Your order is shipped from UK stock by one of our trusted courier partners. The courier contacts you before delivery to book a day that suits you.
Courier services
We work with reliable couriers for deliveries within the United Kingdom to make sure your parcel arrives safely.
Shipping costs
| Where | Standard (7 to 14 days) | Express (2 to 5 days) |
|---|---|---|
| England and Wales | Free | £89 |
| Scotland | £24 | £137 |
| Highlands & Islands | Contact us for a quote before you order | |
No minimum purchase. The price for your address is shown at checkout. We do not deliver to Northern Ireland or outside the UK.
Delivery issues
If you experience an issue with your delivery, such as a delay or a lost parcel, please contact our customer service team right away. We're here to help and make sure your order arrives safely and on time.
Tracking your order
Once your order has shipped, you'll receive a notification email with a tracking number so you can follow your parcel's journey.
Questions?
Contact our customer service team at support@emberwall.co.uk.
Contact information
- Store name: Emberwall
- Email: support@emberwall.co.uk
- Phone: +44 7464 856771
- Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)
- Response time: We aim to respond within 1 business day.
