Privacy policy

Privacy Policy

Last updated: 20 July 2026

This Privacy Policy describes how Emberwall ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from emberwall.co.uk (the "Site"), or otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on the Site and revise the "Last updated" date.

How we collect and use your personal information

To provide and improve our Services, we collect personal information from various sources, as described below. We may use your information to communicate with you, process orders, comply with our legal obligations, enforce our terms of use, and protect our users and our business.

What personal information we collect

Information you provide directly:

Contact details (name, address, phone number, and email).
Order details (billing/shipping addresses, payment confirmation).
Account information (username, password, security details).
Communications with customer service.

Information collected automatically:

We automatically collect certain data about your use of our Site using cookies and similar technologies (device, browser, IP address, and usage analytics data).

Information from third parties:

We may receive information from vendors, service providers, or social media platforms that help us operate the Site and Services.

How we use your personal information

To process orders and deliver products or services.
To send communications related to your account, orders, or policies.
To provide customer service and support.
For marketing and advertising purposes (where permitted by law).
For fraud detection and security purposes.
To comply with legal and regulatory requirements.

Cookies

We use cookies and similar tracking technologies to improve user experience, carry out analytics, and personalise content. This includes analytics and advertising cookies such as Google Analytics and Meta Pixel, which help us understand how visitors use our Site and measure the performance of our marketing. You can manage cookies through your browser settings, but disabling them may affect certain features.

How we disclose personal information

We may share personal information with:

Service providers and vendors who perform functions on our behalf.
Business and marketing partners.
Affiliated companies within our group.
Government authorities or regulators where required by law.

We do not sell or share sensitive personal information without your consent.

Third-party websites and links

Our Site may include links to third-party websites that are not operated by us. We are not responsible for their content, policies, or practices. Please review their privacy policies before providing them with any personal information.

Children's data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has provided us with data, please contact us to request its deletion.

Security and retention of your information

We implement security measures to protect your information, but we cannot guarantee absolute security. We retain data for as long as necessary to comply with our legal, contractual, or operational obligations.

Your rights

Depending on where you live, you may have the following rights: